Privacy Policy
Ticket Deletion Manager. Last updated: 9 November 2026.
Ticket Deletion Manager helps you delete Zendesk tickets by rule. We read and delete only what you tell us to, we never sell data, and we keep as little as we can. This policy explains the details.
Who we are
Glidebyte ("Glidebyte", "we") runs the app. For the information in your own Zendesk account, you are the controller and we are your processor: we handle it only on your instructions. For the account details we hold about you as our customer, we are the controller. Questions: support@glidebyte.co.uk.
What we collect and why
| What | Why | How long we keep it |
|---|---|---|
| Your Zendesk subdomain and the names and email addresses of the people who set up or approve deletions | To run your account and show who approved what | While you use the app. Deleted within 24 hours of uninstalling, except names in run history (see below). |
| Sign-in tokens that let the app act in your Zendesk (stored encrypted) | To search and delete on your behalf | Until you uninstall or revoke them, then deleted within 24 hours of uninstalling |
| Your rules: names, filters and schedules | To run your deletions | While you use the app. Deleted within 24 hours of uninstalling. |
| The exact list of ticket IDs you approved in a preview | To delete exactly those tickets and nothing else | 30 days after use, or 7 days if never approved. Deleted within 24 hours of uninstalling. |
| Run history: when it ran, which rule, how many tickets, who approved, and the ticket IDs (numbers only, never contents) of tickets deleted, whether soft or permanent | So you can see what was deleted and when | 3 months |
| Rule change log: which rule was created, edited, duplicated, approved, switched on or off or deleted, who did it, when, and what changed. A change can include the filter values you typed, which may contain personal data. | So you can see who changed a rule, and so a changed rule is never run on an old approval | 3 months |
| Basic technical logs such as errors and request times | To keep the app working and secure | 90 days |
| Optional marketing email list: the email address you choose to type in, the Zendesk account you added it from, the date, and the exact wording you agreed to | To email you about new apps from Glidebyte, only if you chose to join | Until you unsubscribe or ask us to delete it. If you unsubscribe we keep only a "do not email" note so we never email you again. Kept apart from your Zendesk data, so uninstalling does not delete it. |
What we do not keep
When you ask for a preview, Zendesk sends our servers the matching ticket records. We use only what is needed to show and process them (ticket ID, subject, status, tags and dates) and do not store ticket contents, comments or customer details. Previews are shown to you and then discarded. We do not store payment details: billing runs through the Zendesk Marketplace and Stripe.
What we never do
We do not sell your data, use it for advertising, or use it to train AI models. We never use names or email addresses that we receive from Zendesk for marketing.
Optional email updates
Inside the app you can choose to join a list to hear about new apps from Glidebyte. It is optional, the box is never ticked for you, and you do not need to join to use the app. You type in the address yourself: we never take it from your Zendesk account. We keep the address, the Zendesk account you added it from, the date, and the exact wording you agreed to.
You can unsubscribe at any time, and anyone who does is not emailed again. You can also remove your address yourself in the app, or ask us to delete it. The list is kept apart from your Zendesk data, so uninstalling the app does not delete it.
Who else handles data
- Zendesk, whose platform the app runs on.
- Stripe, which processes payments through the Marketplace.
- Our hosting provider, Fly.io (a US company), in its London region, which stores the app's database.
- Google, whose Gmail service we use to receive and answer support email.
- Cloudflare, which provides our domain name and forwards support email to us. It also stores our encrypted backups.
We share data with no one else unless the law requires it.
Moving data abroad
Our hosting provider, Fly.io, is a US company, but your data is stored in its London region. Cloudflare and Google, who handle our domain and support email, may process your contact details outside the UK. Where that happens we rely on the safeguards that UK data protection law allows for such transfers.
Security
Data is encrypted in transit, sign-in tokens are encrypted when stored, and only people who need access can reach it. If we learn of a breach affecting your data, we will tell you without undue delay.
When you stop using the app
When you uninstall the app, all scheduled runs stop and we delete your rules, saved ticket lists and sign-in tokens within 24 hours. If you install the app again you start from scratch, except that we keep the date you first installed the app, and your run history, for up to 3 months, so that a free trial cannot be started again. Encrypted backups of our database are kept for up to 14 days and then deleted automatically, so data you deleted can remain in those backups for up to that long. Backups are never used for anything except restoring the service after a fault. We keep only the run history and the log of rule changes for 3 months, so that there is a record of what was deleted and who approved it. What your rules contained is removed from the change log when you uninstall.
Your rights
Under UK data protection law you can ask to see, correct, export or delete the personal data we hold about you, and object to how we use it. Email support@glidebyte.co.uk. You can unsubscribe from marketing emails at any time, or remove your address under Email updates in the app. If you are not happy with our answer, you can complain to the Information Commissioner's Office (ico.org.uk). For information in your Zendesk tickets, ask your own organisation first: you are the controller, and we will help you respond.
Children
The app is for businesses and is not aimed at children.
Changes
If we change this policy in a way that matters, we will tell account owners before it takes effect.